Q: How do charges appear on my Card?
US customers:
The charge will appear on your payment method as a transaction from GLOBALE*/NEXT LEVEL RACING.
UK and Germany customers:
The charge will appear on your payment method as a transaction from SP NEXT LEVEL RACING STORE.
Canada customers:
TBD - Waiting on Advice.
Q: What taxes will I be charged?
US customers:
All taxes will be calculated to the state law through our automated system based on your shipping and billing address upon check out. If you are a government institution and require credit for the sales tax, please email us a copy of your tax-exemption form, order number, with an address matching your order’s shipping or billing address to support.usa@nextlevelracing.com. Once the proof of tax exemption has been received and reviewed, our Team will ensure that the correct amount is returned back to you.
UK customers:
All taxes will be calculated to the state law through our automated system based on your shipping and billing address upon check out
Q: My Payment is not accepted when I'm in checkout, what do I do?
US Customers:
If you are having issues with a particular payment option. We recommend trying the following:
Use an alternative payment method.
Ensure the billing information matches the payment option you are using.
Ensure there is sufficient funds available for the purchase.
If you are still experience difficulties with your method of payment, please reach out to us at support.usa@nextlevelracing.com with your email address, last 4 digits of the credit card being used, shipping and billing address.
UK Customers:
If you are having issues with a particular payment option. We recommend trying the following:
Use an alternative payment method.
Ensure the billing information matches the payment option you are using.
Ensure there is sufficient funds available for the purchase.
If you are still experience difficulties with your method of payment, please reach out to us at support@nextlevelracing.com with your email address, last 4 digits of the credit card being used, shipping and billing address.
How do I download my invoice?
US Customers:
Please contact support.usa@nextlevelracing.com.
UK, Germany and Canada Customers:
Please contact support@nextlevelracing.com.
Q: Why was my order cancelled?
Apologies that your order has been cancelled. Your order being cancelled can be due to an inventory issue or due to the payment method being rejected upon processing. You can reach out to us via support@nextlevelracing.com with your details and we can assist you further.
Q: What is the return process?
US Customers:
If you would like to return your order within our return and refund policy, you will need to reach out to us at support.usa@nextlevelracing.com to start the process.
Return and refund policy page: https://nextlevelracing.com/refund_returns/
Once the return is verified at our Dispatch Center, we can then start your refund process via your original method of payment within 2-5 business days. Please note the applicable return fees in our return and refund policy page.
*Returns that do not meet the eligibility conditions may result in refund delays, a fee, or a return refusal.
UK, Germany and Canada Customers:
If you would like to return your order within our return and refund policy, you will need to reach out to us at support@nextlevelracing.com to start the process.
Please refer to our Return and refund policy page: https://nextlevelracing.com/refund_returns/
Once the return is approved and the product's condition has been verified at our Dispatch Center, we can then start your refund process via your original method of payment within 2-5 business days. Please note the applicable return fees in our return and refund policy page.
*Returns that do not meet the eligibility conditions may result in refund delays, a fee, or a return refusal.
Q: What is your standard shipping timeline and cost?
US Customers:
To provide you with the best experience we are including shipping free of charge! For most regions, your shipment will get to you within 1-6 business days once it has left the warehouse. Please keep in mind that weather conditions and holiday delays are possible.
UK, Germany Customers:
Free Shipping Applicable to:
1) Germany, Mainland UK & Wales
Shipping Fees Charged:
1) Scotland and others will be charged 10% of total order as shipping fee
Please keep in mind that weather conditions and holiday delays are possible.
Canada Customers:
Free Shipping Applicable to regular courier routes.
Customers who reside in Remote areas will be required to be charged an additional $50 CAD for shipping in addition to any other freight charges.
Q: I have put in the wrong address and need to change.
US Customers:
Once your order has been placed and paid, we are unable to guarantee the change of the delivery address for your order. If you have to change the delivery address of your order, please reach out to our support team at support.usa@nextlevelracing.com and our team will be able to assist with having this re-directed or changed prior to dispatch.
UK, Germany and Canada Customers:
Once your order has been placed and paid, we are unable to guarantee the change of the delivery address for your order. If you have to change the delivery address of your order, please reach out to our support team at support@nextlevelracing.com and our team will be able to assist with having this re-directed or changed prior to dispatch.
Q: My Tracking Information says delivered but I have not received the package.
We are sorry to hear that you have not received your package.
Please contact the shipping carrier listed on your order first providing them with the tracking information you have received via email. If you still need help, reach out to our customer support team and we will be happy to assist you further.
Q: Do you ship to Hawaii or Alaska?
US Customers:
At the moment we are not set up to ship to Hawaii or Alaska. Please visit our BUY page to find a reseller close to you!
Q: Do you ship to any British Territories?
UK Customers:
At the moment we are not set up to ship British territories like Jersey, Guernsey, and any others that are not listed in the above. Please visit our BUY page to find a reseller close to you!