1. When installing the HFS software, did you encounter any issues and did you run the install file as administrator?
2. Once the HFS installed, are you able to search in Windows for "HFS" and does the below image appear?
3. If you run the HFS software once installed, does an icon appear either on the Windows taskbar or in the bottom right of the taskbar? See below for images for your reference:
- If the images appears on the Windows taskbar, if you hover over the tile does the below image appear?
If the image above does appear, I recommend trying the below steps. The issue may be that the HFS software is appearing off screen and needs to brought back into the display area:
- Hover over the HFS tile on the Windows taskbar
- Right click at the top of the tile that appears where it says "HFS" - please see the previous image for reference.
- Select the "Move" option from the menu that appears - this should be the second option from the top. Once selected, do not move your mouse or you will have to repeat the steps above! Please see the picture below for reference:
- Using the arrow keys on your keyboard, try holding down the left or right arrow key to see if the HFS software appears onto your screen. You may need to hold it down for 3-5 seconds before it appears (this is assuming that it is off the screen).
- If the HFS software doesn't appear back on screen, then you may need to try in the opposite direction.
If you are able to please try the above steps if the HFS software is appearing on the Windows taskbar, as this may help resolve the issue of it not appearing once installed.